Fota Wildlife Park is delighted to be awarded Experience Destination (one-destination venues) in the CXi Ireland Customer Experience Report 2016.
In its report, CXi said that Fota Wildlife Park ‘creates a sense of wonderment for both kids and adults alike. The staff are happy to spend time with families, educating them and giving them a deeper appreciation of the natural world. They also offer excellent seasonal events to keep the offering fresh and relevant.’
Amárach Research conducted a survey earlier this year, asked a representative cross section of Irish consumers to select from 170 brands across ten sectors. More than 42,000 customer experiences were evaluated on ‘six pillars’ - personalisation, integrity, managing expectations, and customer effort, empathy and resolving issues. Fota Wildlife Park was also evaluated on customer loyalty, value for money and verbatim comments.
Fota Wildlife Park is open all year round apart from Christmas Day and St. Stephen’s Day. For the winter months, the opening hours are Monday – Friday 10am to last entry at 3pm. Sunday’s opening hours are 10.30am to last entry at 3pm also. (Member’s last entry is at 3.30pm).