FAQ’s in Relation to COVID-19

FAQ’s in Relation to COVID-19

Q: Are you open?

Booking is available a max of 7 days in advance of visit. To book your ticket please go to our booking guide page.

Bookings for tours incl. Education Dept. School Courses and Wild Experience Tours are open.

Q: How long do I have in the Park?

The half-hour arrival time, means you must arrive to admissions within that half hour. You then have up to 3 hours inside the park or until closing time. Last entry arrival is 16.00 – 16.30 for non annual pass holders, or 16.30 – 17.00 for annual pass holders. The park is closed at 6pm.

Q: Do I pay for the Car Park in advance?

The Car Parking fee is still payable (by card incl. tap fuction) at exit only. If you choose to park your car at Fota, this means that your visit to Fota House’s grounds, frame yard garden, walled gardens and arboretum are also included in the €3 car park charge and monies raised from this charge go towards the upkeep of Fota House and Gardens. The Irish Heritage Trust, who own Fota House and Gardens is a charitable status organisation like the Wildlife Park. Recent upgrades to this system means you can now pay by card, with tap fuction available, as an alternative to coins at the exit.

Q: What happens to my Fota Wildlife Park annual pass?

Your ongoing support as an Annual Pass holder is most important to us, and we would like to suspend any lost time and add this onto your expiry date when we re-open, for full details and to apply for this please fill out the form at the end of this page. If you have a specific question regarding your Annual Pass or renewal we would ask that you email us on [email protected]

Please note that this lost time added applies to annual passes purchased/taken out at Fota Wildlife Park only until further notice.

Find this form below or via this – Annual Pass Extension Form link.

Q: I’ve booked a visit with my Annual Pass, how can I cancel the booking?

If you cannot make your booking please let us know so that we can release the booking for someone else. The best way is email us on [email protected] with the order number so we can cancel for you.

You can also call the office or message us on our social media channels.

Q: Are Fota Wildlife Park minimising the risk to staff who will be caring for the animals?

We are following the latest Government, HSE and World Health Organisation (WHO) advice and continue to review measures in place daily. Our animal care teams have always had a strict set of health and safety measures in place for both the animals in the park and our staff’s safety but we have additional precautions in place to ensure continuity of care and husbandry.

Q: How can I support Fota Wildlife Park during this time?

Fota Wildlife Park is a not-for-profit organisation and we rely on gate receipts, memberships, and sponsorships to fund the park and our various conservation projects. If you would like to help us during this time, here’s how:

– Sponsor an Animal for €60 (currently not available on our mobile site – please purchase on desktop here)

Donate to the park here. Fota is completely self-financing and we are extremely grateful for all donations at this time.

**Please allow extra time for any delays in the delivery of Sponsorship Packs

Q: Is your Education Dept. School Tours open for bookings?

Yes, our Educational Tour Bookings are open, you can find further information on these tours here. All Courses must be booked in advance by calling (021) 4812678 or sending an email to: [email protected] Tour Numbers are limited.

Q: Can I book for / get updated information on the Kids Camps?

Unfortunately our camps will not be going ahead this year. We apologise for any inconvenience caused.

Q: Are all the facilities in the Park fully open as normal?

No, there are lots of different measures in place. Including a one-way system (please see map here) (or view this video walkthrough here) and some things within the park are closed incl. Tropical House, Playrgounds and Tour Train, please find full details here. The Oasis cafe is operating a take-away only. our gift shop is reopen with limited entry and additional measures in place, you may need to queue for entry.

Q: Is the Irish Rail train to Fota Wildlife Park running?

Public transport is currently running with restrictions for nessecary travel at a reduced capacity, Transport for Ireland have info available on their site here – www.transportforireland.ie/news/covid-19-information/
Please contact Irish Rail for further info.

Q: I want to book for a specific date not listed, can I do this?

Prebooking is available a max of 7 days in advance of visiting. Please check back later to find more dates.

Q: Is there a number I can ring to book a timeslot?

You must book the slot online. Please Read here for full details before booking.

Q: Do you have a policy or rate for Special Needs / Carers?

Please book the correct amount of Special Needs Adults / Children & Carers in the ‘Pre-Paid Ticket’ selection. In the ticket code box underneath write the number for each. (ie, 2 Special Needs Adult 1 Carer) and book the appropriate number of rest of party Adults and Children online, when you arrive you can pay for any Special Needs Adults / Children but rest of party will be prepaid.

For more information on our Special Needs and Carers policy visit here.

Q: I have an annual pass but there is a price coming up for my booked timeslot.

Please select ‘Pre-paid ticket’ option and enter the total amount of Adults / Children visiting in that selection only. Please find our how to book video here.

Q: How long are you allowed to stay in the park?

We ask that visitors dwell a maximum of three hours.

Q: Are you taking Group Bookings?

We are not currently taking group bookings.

Q: Are the toilet facilities open?

There are toilets are both ends of the park open, near the entrance/exit and halfway through the park. These are cleaned regularly throughout the day.

Q: Are there hand washing stations in the park?

Hand sanitiser dispensers are placed at key points throughout the Park. Additional signage to promote hand washing and best hygiene practices has been posted throughout the park.

Q: Are the picnic tables in use?

Yes. They picnic tables in use in the park are being washed regularly throughout the day. We advise everyone to take personal caution and hygiene measures throughout their visit.

Q: Is the tour train running at the moment?

The tour train is currently not operating, we do not yet have a date for resuming.

Q: Are the playgrounds open?

All our playgrounds are currently closed.

Q: Are daily Feeding Times and Animal Talks and Children’s Activities taking place?

No. This is to avoid any crowds gathering.

Q: Are the Tropical House and Madagascan Village open as normal?

Both are closed until further notice.

Q: Is the wheelchair loan suspended?

It is still available, and the wheelchairs touchpoints are sterilised before and after use. Please note these are still limited in availability and on a first-come, first-served basis.

Q: Is the buggy loan suspended?

Unfortunately our buggy loan is suspended until further notice. We apologise for any inconvience caused.

Q: Can I still apply for or complete my Work Experience at Fota Wildlife Park?

Due to the current Covid-19 restrictions management have made the decision to pause all work experience until further notice, please email [email protected] for any further information.
We will continue to review this in line with Governmental advice.

Annual Pass Extension Form

Fill out my online form.