Gates Supervisor - Fota Wildlife Park

Gates Supervisor

Gates Supervisor

The Role:

Fota Wildlife Park, one of Ireland’s top visitor attractions, with an average of over 460,000 visitors annually. An exciting opportunity for a highly motivated individual as Gates Supervisor to lead the Gates team has arisen.

This is a full-time permanent role.

Primary Responsibilities:

  • Manage all the Gates/Admissions/Box office functions in accordance with policy, procedure, marketing strategy and general good practice
  • Ensure the Gates delivers the highest possible standard of customer service
  • Line manage all aspects of the Gates staff team, including recruitment, training, rostering, and development.
  • To manage the set-up of all tickets and products for sale at the Gates. Ensure that any communication regarding these is sent to the website/meridian/Web management as needed.
  • Daily reconciliation of admission sales (cashing up/balancing tills), processing, logging, and organising annual pass and gift card sales
  • To execute business objectives and manage the overall sales function of the Gates.
  • Use Fota Wildlife Park’s Microsoft-based retail EPOS and CRM system to produce annual pass renewals other attendance or annual pass or sales reports.
  • Business development: ability to identify, recognise and capitalize on key trends, visitor, and customer preferences, analyse sales and visitor number data to inform future Audience Development planning.
  • Achieving and exceeding sales targets and other related KPIs.
  • Liaising with the Finance Department to ensure exact and accurate financial settlements.

Candidate Requirements:

  • Minimum of 2-3 years’ experience in Gates/Admissions or Box Office management role or similar customer-facing management or supervisory role desirable.
  • Excellent communication skills and a commitment to excellence in customer service and to building good relationships with the customers, Gates team, senior management, and other key stakeholders
  • Responsible for identifying and developing business opportunities.
  • Strong commercial skills, experience in external partner and customer management.
  • Strong leadership, delegation, and team management skills and ability to influence and negotiate
  • Strong IT Skills with proven ability in managing complex systems – Essential
  • Proficiency in creating and analysing reports
  • Availability at weekends will be required in this visitor-facing role.


To apply please fill out the below form and attach CV:
Fill out my online form.